This winter discover the magic of Ice Skating in Central London. Winter Magic on Ice brings the festive atmosphere and unforgettable moments for the whole family. SANTA'S GROTTO BOOK SKATING Tower Hamlets Winter Magic - Wennington Green, London. E3 5TD Ice Skating Central London. The Magic Is Real. The Ice Is Real. The Memories Are Unforgettable. Get ready for an unforgettable winter experience! London Christmas Market. This winter, discover the magic of Ice Skating in Central London as Tower Hamlets Winter Magic brings together sparkling lights, festive atmosphere and unforgettable moments for the whole family. With Ice Skating, a Christmas market and lots of fun activities for all the family – Tower Hamlets Winter Magic will bring festive cheer and unforgettable moments for the whole family. At the heart of the festival will be the Magic on Ice fairground experience alongside a spectacular real ice undercover skating rink, giving you all the excitement of skating on genuine ice, whatever the British weather brings! Whether you’re stepping onto the ice for the very first time, enjoying a family adventure or gliding hand in hand with someone special, there’s nothing quite like the magic of skating surrounded by twinkling lights and the sounds of the season. And the magic doesn’t stop when you leave the ice! Enjoy a selection of traditional wooden market stalls, delicious seasonal treats, warming drinks and festive favourites, adding that extra touch of winter charm to your visit. Book Santas Grotto then visit our London Festive Market. Enjoy those magical family moments and laughter with friends to romantic evenings on the ice, Tower Hamlets Winter Magic is the perfect place to make memories that last long after the season ends. Experience the Magic •⁠ ⁠REAL ICE SKATING – The authentic thrill of skating on real ice •⁠ ⁠UNDERCOVER RINK – Enjoy the experience whatever the weather •⁠ FERRIS WHEEL - Experience magical London views ⁠•⁠ ATMOSPHERE – Beautiful lighting, seasonal music and magical surroundings •⁠ ⁠SEASONAL TREATS – A selection of traditional market stalls, delicious food including halal and warming drinks •⁠ ⁠FUN FOR EVERYONE – Families, friends, couples and skaters of all abilities More Than Just Skating. It’s Where Winter Memories Are Made. Wrap up warm, gather your favourite people and get ready to experience something special. The Ice Is Waiting. The Magic Starts Here. BOOK YOUR SKATING TICKETS TODAY! Tower Hamlets Winter Magic will be open from 12 December 2026 – 3 January 2027 (Closed Christmas Day) Opening Times Weekdays 4pm - 9pm Weekends 12 noon - 9pm £1 site entry per person (except under 2’s) which includes a redeemable £1 voucher for use inside Tower Hamlets Winter Magic. Registered Foster Carers, their own children and the children that they care for are offered free site entry. Just bring your photo ID badge or Agency Decision Maker (ADM) letter with photo ID, such as a driving licence. Tower Hamlets Winter Magic Ice Skating at Tower Hamlets Winter Magic Ice Skating at Tower Hamlets Winter Magic Tower Hamlets Winter Magic Santas Grotto at Tower Hamlets Winter Magic Tower Hamlets Winter Magic Tower Hamlets Winter Magic Tower Hamlets Winter Magic Funfair at Tower Hamlets Winter Magic Tower Hamlets Winter Magic Tower Hamlets Winter Magic Ice Skating at Tower Hamlets Winter Magic Tower Hamlets Winter Magic Tower Hamlets Winter Magic Bratwurst at Tower Hamlets Winter Magic Mulled Wine at Tower Hamlets Winter Magic Doughnuts at Tower Hamlets Winter Magic Spiced Toffee Apple at Tower Hamlets Winter Magic Mulled Cider at Tower Hamlets Winter Magic Tower Hamlets Winter Magic Real Ice Rink at Tower Hamlets Winter Magic Real Ice Rink at Tower Hamlets Winter Magic Ice Skating at Tower Hamlets Winter Magic Family Eating at Tower Hamlets Winter Magic Book Now To Secure Your Places All Methods Of Payment Accepted Our Rides Run On Tokens - Tokens Can Be Purchased On Site @£1.20 Each Or You Can Get 10 Tokens For Only £10!

Winter Magic On Ice Terms and conditions. Here you will see the terms and conditions for Winter Magic On ice. Terms & Conditions Tower Hamlets Winter Magic Terms & Conditions Assumption of Risk Skaters and spectators are deemed to have knowledge of and assume the inherent risks which include, but are not limited to, the following: • Injuries resulting from collision or contact with other skaters • Injuries resulting from falls • Injuries that involve objects or artificial structures that are properly within the intended path of travel of the skater • Injuries resulting from wet flooring High Risk Groups Skating is NOT suitable for: • Pregnant women • Anyone with a heart condition Children Please note, a child is defined by age and must be under the age of 16 If a child does not have any proof of age, it is at the discretion of the Ice Rink Management as to whether a child or adult ticket is required Management holds the right to refuse entry and Ice Rink Management decision is final No-one under the age of 3 years old will be allowed on the rink 3-12 year olds must be accompanied by an adult on the rink Management reserves the right to refuse entry/eject patrons from the rink without refund Refunds are only given at management discretion Personal belongings are left at the owner’s risk Skating DO NOT... • Do not sit on or climb over the safety barrier • Do not chip or throw any ice • Do not skate at excessive speed • Do not smoke, drink or eat on the ice • Do not drop litter on the ice • Do not carry young babies or children on the ice • Do not skate in chains of more than two • Do not wear scarves or long coats on the ice • Do not carry handbags/any bags on the ice • Do not cut across the middle of the rink • Do not play tag • Do not consume alcohol before attempting to skate • Do not wear peaked caps or hoods on the ice • Do not congregate at the barrier entrance DO... • Do make sure skates are correctly tightened • Do wear gloves • Do skate in an anticlockwise direction ONLY • Do obey instructions given by the ice rink management • Do obey the Ice Marshalls Emergencies and Security Do not... • Do not leave any belongings left unattended • Do not congregate or block up any Ice Rink Exits or Fire Exits • Do not return to skate hire if any alarms have been raised, follow all Fire and Ice marshals directions • Do not try and run with skates on; do not take skates off before leaving the rink. In the case of an emergency seating will be provided assembly point • Do not Play with or move any Fire Equipment • Do not smoke on entry to skate hire. Do... • Do obey Fire Marshal and Ice Marshal in the case of any emergency • Do follow the matting for skaters to walk on when leaving the ice rink • Do take skates off when clear of the Ice Rink on the matting and chairs provided • Do report to Fire assembly Point once skates have been removed • Do tell your child if separated, to find the nearest Ice Marshal and stay with them at all times • Do allow Belongings to be checked before leaving them at skate counter THANK YOU FOR READING THE SAFETY RULES If you are unsure about going on the rink, please check with a member of staff Tower Hamlets Winter Magic General Terms and Conditions • All users of the Ice Rink skate at their own risk. • Socks and gloves MUST be worn. Do not wear long coats, long scarves or dangly jewellery. • No smoking, alcohol, food or drink within the Ice rink Barriers. Do not use mobile phones / cameras on the ice. Please place any rubbish in the bins provided. • If anyone has any medical condition that may be affected by skating, lighting, loud music, etc. Please advise the Rink management. Rink management holds the right to refuse entry onto the ice. • Ice skates must be worn only in skate room or on the ice. • Please do not sit on or climb over the ice rink barriers. • If you notice any dangerous behaviour or someone not complying with rink rules, notify a rink steward immediately. • Abusive or anti-social behaviour will not be tolerated and will result in immediate expulsion from the rink. • If you are hurt or see anyone injured, notify a steward immediately. • A First Aid station is located in the rink marquees. • Tickets are non-transferable and non-refundable; in exceptional circumstance and at the sole discretion of the Management, the rink may need to be closed. In this event, everything will be done to rearrange another convenient session for skating. • If for any reason the rink is closed we will endeavour to keep closure updated on ticket office web site (main cause of closure will be severe windy conditions) • On entering the Ice Rink you consent to any photography, filming, or recording authorized or arranged by us for promotional purposes. Should you be on the Ice Rink at the time we shall use reasonable endeavours to inform you that such photography, filming, or recording is taking place • Rink staff are provided for your safety and you must follow their instructions at all times. • Items left at the skate counter are left at the owner’s risk. • In the event of an emergency all skaters must follow instructions of rink managers and marshals. • Group bookings is 8 people/children and over. • Any organised parties or gatherings please contact ticket office and rink management. Group bookings of children under 12 must be accompanied by a skating adult, we advise the following ratios for schools, community and family groups:- - 2 members of staff/parent to every 6 children aged 7 or under - 2 members of staff/parent to every 10 children aged 8 or over • We welcome all people with special needs; please contact rink management or ticket office for further advice. Winter Magic On Ice General Advice • If you fall, take your hands off the ice. To get up, bring one leg up place hands on your knee and push yourself up. Do not crawl to the side barriers. If you cannot get up – alert a rink steward. • Be aware of your limits and do not exceed them. If you need help – ask a steward. • Please wear warm clothing. Socks and gloves must be worn. • Ensure that your skate laces or clips are tight and the boot is offering good support to your ankle. • Do not take off your shoes until you get to the skate counter. Do not put your skates on until you reach your seat. Please Note: Ice skating is a sport with inherent risks and Patrons skate at their own risk. Cities on Ice Terms and Conditions for group bookings, disabilities and special needs • All users of the Ice Rink skate at their own risk. • Group bookings is 8 people/children and over. • Any organised parties or gatherings please contact ticket office and rink management. Group bookings of children under the age of 12 must be accompanied by a skating adult, we advise the following ratios for schools, community, and family groups. - 2 members of staff/parents to every 6 children aged 7 or under - 2 members of staff/parents to every 10 children aged 8 or over - 2 members of staff/parents to every 4 children with moderate learning difficulties or moderate behavioural problems - 1 to 1 supervision is expected for children with severe learning difficulties or severe behavioural problems, where deemed necessary. - 1 to 1 supervision is expected for persons with any disability, where deemed necessary. - Rink management must be advised on all group bookings • People who are wheelchair bound must have a carer where deemed necessary. • Only one wheelchair at any one time, unless arranged in a group booking with rink management • Wheelchairs must not be left stationary or stop on barrier line ; wheels will burn into ice and become a danger to anyone trying to pass on the barrier • People with a disability who are not wheelchair bound, must be able to support themselves on the ice and have a carer with them where deemed necessary. Booking • We cannot guarantee availability on the day if not pre booked for one off skating sessions • All carers accompanying a person with special needs go free Please note Tower Hamlets Winter Magic have the right to close, shut or remove any ride, attraction, or venue without prior notice to members of the public. We look forward to seeing you From all of us here at Winter Magic On Ice.

Winter Magic On Ice. Directions here. Looking for Ice Skating Central London - Santas Grotto London. Winter Magic On Ice is located on The Old Ford, London. E3 5TD FIND US... Tower Hamlets Winter Magic is located on The Old Ford, London. E3 5TD Ice Skating Central London - Santas Grotto London

Winter Magic On Ice. Privacy Policy. Here you will see the Privacy policy for Winter Magic On Ice. Privacy Policy Tower Hamlets Winter Magic Privacy Policy Tower Hamlets Winter Magic Privacy Policy Tower Hamlets Winter Magic - Data Protection Policy Last updated 26th October 2022 Definitions Company means S.E. Manning & Sons Amusement world Ltd – a registered company, GDPR means the General Data Protection Regulation. Responsible person means Scott manning Register of Systems means a register of systems or contexts in which personal data is processed by the Company. 1. Data protection principles The Company is committed to processing data in accordance with its responsibilities under the GDPR. Article 5 of the GDPR requires that personal data shall be: a. processed lawfully, fairly and in a transparent manner in relation to individuals; b. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes or statistical purposes shall not be considered to be incompatible with the initial purposes; c. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed; d. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data which is inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay; e. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and f. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. 2. General provisions a. This policy applies to all personal data processed by the Company. b. The Responsible Person shall take responsibility for the Company’s ongoing compliance with this policy. c. This policy shall be reviewed at least annually. d. The Company shall register with the Information Commissioner’s Office as an organization that processes personal data. 3. Lawful, fair and transparent processing a. To ensure its processing of data is lawful, fair and transparent, the Company shall maintain a register of Systems. b. The Register of Systems shall be reviewed at least annually. c. Individuals have the right to access their personal data and any such requests made to the Company shall be dealt with in a timely manner. 4. Lawful purposes a. All data processed by the Company must be done on one of the following lawful bases: consent, contract, legal obligation, vital interest, public task or legitimate interests b. The Company shall note the appropriate lawful basis on the Register of Systems. c. Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data. d. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the Company’s systems. 5. Data Minimisation a. The Company shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. b. Any personal financial information (credit/debit card information) provided in order to purchase tickets for the event is not stored on the Company’s systems in any form and is used solely for the purchase of requested tickets. c. The customer has the right to opt in/out of future communication with the Company at time of ticket purchase. 6. Accuracy a. The Company shall take reasonable steps to ensure personal data is accurate. b. Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date. 7. Archiving / removal a. To ensure that personal data is kept for no longer than necessary, the Company shall put in place an archiving policy for each area in which the personal data is processed and review this annually. b. The archiving policy shall consider what data should be retained, for how long, and why. 8. Security a. The company shall ensure that personal data is stored using modern software that is kept-up-to-date. b. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information. c. When personal data is deleted this should be done safely and in a such a way that the data is irrecoverable. d. Appropriate back-up and disaster recovery solutions shall be in place. 9. Breach In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the Company shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the Information Commissioner’s Office. End of Policy Your Rights You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address: Tower Hamlets Winter Magic, C/O 30-34 North Street, Hailsham, BN27 1DW Other websites This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours. DigiTickets Privacy Policy Policy Owner This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited Who we are In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk. Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website. Information We Collect We may collect and process the following categories of personal information: Information You Provide Directly When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as: Name Postal address Email address Telephone number Purchase and booking information Any other information voluntarily provided by you Payment Information Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems. Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws. Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified. Website Usage Information When you visit our Website, we may automatically collect: IP address Browser type and version Device information Screen resolution Operating system Referral source Pages visited and actions taken on the Website Date and time of access Marketing Preferences If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked. Cookies and Similar Technologies We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below. How We Use Your Information We process personal information for the following purposes: To provide products and services you request To process transactions and fulfil orders To provide customer support and after-sales services To manage bookings and accounts To improve our Website, products, and services To ensure Website security and prevent fraud To comply with legal and regulatory obligations To send marketing communications where we have your consent or another lawful basis to do so Lawful Basis for Processing Under UK GDPR, we rely on one or more of the following lawful bases: Performance of a contract: to provide goods or services you have requested. Legal obligation: where processing is necessary to comply with legal requirements. Legitimate interests: to manage and improve our business, Website security, and customer experience. Consent: where required, including for certain cookies and marketing communications. Where we rely on consent, you may withdraw it at any time. Sharing Your Information We may share your personal information with: Payment processors Hosting and IT service providers Delivery and fulfilment partners Marketing and communications providers Analytics and Website performance providers Professional advisers and auditors Regulatory authorities, law enforcement agencies, or courts where required by law All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws. We do not sell personal information to third parties. International Transfers Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as: Transfers to countries deemed to provide an adequate level of protection; or Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms. Data Retention We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements. Retention periods vary depending on the type of information and the purpose for which it is processed. Cookie Policy What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information. How We Use Cookies We use the following categories of cookies: Strictly Necessary Cookies These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools. Cookie Purpose Duration PHPSESSID Maintains user session and shopping basket functionality Session / 24 minutes dtAnalyticsConsent Records cookie consent preferences 1 year Analytics Cookies These cookies help us understand how visitors interact with the Website so that we can improve performance and usability. These cookies are only placed with your consent. DigiTickets Examples include: dtAnonymousID Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie. Google Analytics Examples include: _ga _ga _gid _gat_ Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie, not your name or contact details. Google Privacy Information: https://support.google.com/analytics/answer/6004245 Microsoft Clarity Examples include: _clck _clsk CLID ANONCHK MR MUID SM Used to analyse user interactions and improve Website usability. Microsoft Clarity Information: https://clarity.microsoft.com/blog/cookies-in-clarity/ https://learn.microsoft.com/en-us/clarity/ Performance Monitoring Cookies Performance monitoring tools help us identify technical issues and improve Website reliability. Examples may include cookies used by services such as New Relic. Managing Cookies When you first visit our Website, you will be presented with a cookie banner allowing you to: Accept all cookies Reject non-essential cookies Choose your cookie preferences You may change your preferences at any time through our cookie settings tool. You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality. Your Data Protection Rights Under UK GDPR, you may have the right to: Access your personal information Correct inaccurate information Request deletion of your information Restrict processing Object to processing Request portability of your data Withdraw consent where processing is based on consent Lodge a complaint with the Information Commissioner's Office (ICO) For more information about your rights, visit: https://ico.org.uk/ Automated Decision-Making We do not generally make decisions producing legal or similarly significant effects using solely automated processing. Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation. Childrens Data Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation. Where we process children's personal information, we take additional care to ensure appropriate protections are in place. Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact: Digital Ticketing Systems (t/a DigiTickets) Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ www.digitickets.co.uk/compliance-request If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above. We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law. If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO). Other Websites This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information. Last Updated: 25 August 2026 We look forward to seeing you From all of us here at Winter Magic On Ice.

Winter Magic On Ice. FAQS here the answers you need. Ice Skating Central London - Santas Grotto London, Dodgems, Waltzer, Twister, Runaway Train,Arcades. All ages. FAQ Frequently Asked Questions General What are your opening hours? Weekends and School Holidays 12 Midday - 9pm. Weekdays 4pm - 9pm Is there a fee to enter Tower Hamlets Winter Magic? Yes, £1 site entry per person (except under 2’s) which includes a redeemable £1 voucher for use inside Tower Hamlets Winter Magic. Registered Foster Carers, their own children and the children that they care for are offered free site entry. Just bring your photo ID badge or Agency Decision Maker (ADM) letter with photo ID, such as a driving licence. Do I need to bring ID? We operate Challenge 25 on all our bars. if you are over the age of 18 and wish to consume alcohol then yes as our staff may ask for proof of age. Can we Bring Our Own Alcohol? No only alcohol purchased at Tower Hamlets Winter Magic can be consumed. Can I buy smaller quantities of ride tickets? Yes these can be purchased on site in any quantity at £1.20 per token. Do you have toilet facilities? Yes there are male and female and accessible toilet facilities on site. Can you bring pets? We encourage you to leave your pets at home as the site can get very busy. assistance dogs are welcome. What payment methods do you accept? Any How do I book tickets? Click the links on the website I have lost an item - How can I get in touch? info@wintermagiconice.co.uk Can we pay with cash on the rides? All rides are paid for with tokens, these can be purchased from our Token booths @£1.20 per token or ten tokens for £10. ICE RINK Is it Real ice? Tower Hamlets Winter Magic rink pride themselves on having a real ice surface for the best skating experience Do I need to bring ID? ID may be required for anyone using a childs ticket, especially if you're lucky enough to look over 16! Please bring proof of age to avoid anydisappointment on arrival. Can Carers book tickets? Carers are free of charge on production of official ID (Carers Card UK or National Carers Card). Carer tickets can’t be booked in advance but spaces are guaranteed on the day for official carers. Can I wear my own boots? You are welcome to wear your own boots, we may inspect them to ensure they are suitable and are not damaged prior to use, there is no price reduction for using your own boots. If the rink is not busy are you strict on times? If the rink is not busy we will use discretion as to allowing skaters to stay on for longer than there planned session. Do you give refunds? No refunds are given. Once we are on the ice, can we come off? During your session you may come off or on the ice as many times as you like, no time extension will be given. How do I use my e-tickets? You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may show a digital version of this ticket ie on your phone, make a note of this number and take with you when you visit the attraction in place of a ticket, or print out the email as this will contain a barcode which will grant you access. What is the minimum age of a child allowed on the ice? The minimum age allowed on the ice is 3, all children under 8 must be accompanied by an adult. Can we hire any equipment to help us skate? You can hire ice guides, these are £5.00 each and are on a first come first served basis. I am a non-skater and have children with me, can I take them on the ice? We have ice guides to hire (if available) and there will also be marshals on the ice to assist you. What if i want to change my session time or date? Tickets are non transferable, please ensure you check your booking prior to purchasing. If there is bad weather will Tower Hamlets Winter Magic be closed? We always monitor the weather. If bad weather is forecasted, we may have to close for the safety of all customers, we may at times have to close some attractions for H&S purposes. SANTAS GROTTO 🎅 Meet Father Christmas – Frequently Asked Questions 🎄  1.⁠ ⁠When can we visit Father Christmas? Father Christmas will be joining us on the following dates in December 2026: •⁠ ⁠Saturday 12th & Sunday 13th December •⁠ ⁠Saturday 19th & Sunday 20th December •⁠ ⁠Monday 21st to Thursday 24th December – open daily 🎄 Book early to secure your preferred date and session!  2.⁠ ⁠Do I need to book to see Father Christmas? We recommend booking online in advance to secure your preferred session and avoid disappointment, especially during busy periods.  3.⁠ ⁠Can we visit Father Christmas without booking? Yes! We happily welcome walk-ins without a prior booking. However, this will depend on how busy we are on the day and the availability of sessions.  4.⁠ ⁠Do sessions apply? Yes. Visits to Father Christmas are arranged in allocated time slots. Please arrive on time for your booked session .  5.⁠ ⁠Do all children need a ticket? Yes. All children visiting Father Christmas must have a valid paid ticket, regardless of age. This includes babies and younger children.  6.⁠ ⁠Can brothers and sisters visit Father Christmas together? Of course! If siblings are booked together, they can enjoy their magical visit with Father Christmas as a family.  7.⁠ ⁠What is included in the ticket? Every child will enjoy a magical face-to-face meeting with Father Christmas and receive a lovely soft toy to take home as a special Christmas keepsake.  8.⁠ ⁠Can we take our own photographs? Absolutely! Parents and guardians are welcome to take their own photographs during the visit at no extra charge, capturing those precious Christmas memories.  9.⁠ ⁠Do adults need to purchase a ticket? Accompanying adults do not need to purchase a Father Christmas ticket when attending with a child. 10.⁠ ⁠What happens if we arrive late? Please arrive in good time for your booked session. If you arrive late, we will do our best to accommodate you, subject to availability. 11.⁠ ⁠Can we book on the day? Yes! Same-day bookings and walk-ins are welcome, subject to available sessions. During busy periods, availability may be limited. We look forward to seeing you From all of us here at Tower Hamlets Winter Magic.

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